Are You Networking For Sales or Raving Fans?
Think about this
scenario for a moment. A wedding photographer does an amazing job of a
wedding. The bride is rapt. She is a popular girl with an extensive network of
girlfriends, many of who are starting to get engaged and think about wedding
plans. What better person to have for a raving fan ? But there is one thing better than a client who is a raving
fan...
Most people when you ask them who
they want to meet at a networking event focus on finding potential clients. Our
photographer in the example above may choose to network where is most likely to
meet more girls like his first client. If he continues to do fantastic work,
some of them will become raving fans and his client base will continue to
expand.
But what if as well as networking to
find more clients he networked to find other businesses who shared his target
market and he focussed on turning those other businesses into raving fans.
There is only one thing better than a client who is a raving fan and that is to
have someone who is connecting with your potential clients on a daily basis as a
raving fan. In the photographer’s case that could be the reception centre, the
limousine company, the caterer, the cake company, the dress designer etc. The
blushing bride may run out of girlfriends to refer to you – but flourishing
businesses will not.
So instead of networking with the
sole objective of finding potential clients, start networking to develop a
referral network of raving fans, other businesses who share your target market
and can be counted on to rave about you to their clients on a daily basis.
The first step is to identify the
businesses which share your target market. Here are some ideas to get you
started.
- Other businesses which form part of
your supply chain e.g. real estate agent, mortgage broker, settlement agent,
also could include a building inspector, a removalist and so on.
- Other businesses who can easily
identify clients with the problems you solve. E.g. a business consultant or an
accountant sees when a business needs a book-keeper or a solicitor, a
book-keeper sees when a business needs a debt collector, or an accountant.
- Other businesses which share your
target market but provide completely different products or services – e.g. all
the businesses servicing the wedding market.
- Other businesses which provide a
slightly different product offering to your target market (e.g. a pool cleaning
contractor and a pool chemical supply company) or the “same” product offering
to a slightly different target market (e.g. a website company providing 10K
plus solutions and a website company providing under 2K solutions. )
- Other businesses who may be able to
provide something of value for your clients or potential clients. E.g.
- A day spa providing gift vouchers
to a financial planner to pass on as thankyou gifts to his/her clients or their
wives.
- A mechanic providing discounts on a
first service to real estate agents and mortgage brokers to give to clients
moving into his local area
- A bicycle shop offering a gym a
bicycle as a prize in a membership drive.
The second step is to turn them into
raving fans. Now is the time to start exploring the WIN - WIN possibilities.
What are their current business objectives and how can you help them to achieve
them. Plus make sure that you are clear on your objectives and what you can
give the other person.
Can you help each other
to:
- generate new leads
- reduce the cost of your
marketing
- improve conversions on existing
leads
- increase your average dollar sale or
number of sales per customer
- improve client retention or client
satisfaction
- generate more raving fans among your
existing client base
Here are a number of options for you
to think about:
Gifts, discounts, special offers,
incentives, competition prizes, referral rewards, shared marketing strategies,
cross promotions, creating new products or service together, referral
certificates, testimonials.. the opportunities are endless.
The third step is to focus on
nurturing and maintaining your referral network as carefully and thoughtfully as
you do your client base. Be proactive, stay in touch, help them, thank them,
look for ways to support them, their business and their clients and they will do
the same for you.
(Note
: This article written by Brenda Thomson of Networking World.
Networking World are Australias most comprehensive resource for
Networking Events. Visit them here http://www.NetworkingWorld.net.au
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